eSIM Policy

1.1. This document is published by Doverka Fintech LLC, UNP 193855027, International str., h. 38, premise 11 (office 36), 220030, Minsk, Republic of Belarus ("Doverka", "we"), the owner of the DoverkaSEND service.

1.2. Doverka is not a mobile network operator, does not issue eSIMs and does not provide telecommunications services. Doverka gives the User access to the eSIM catalogue in the DoverkaSEND app and website and handles ordering and payment collection — that is, Doverka acts as a sales channel (agent) of the service provider.

1.3. The eSIM service provider is AirGSM Pte Ltd (Airalo), 6 Raffles Blvd, #03-308 Justco, 039594, Marina Square, Singapore (the "Provider"). The eSIM service is supplied by the Provider on the terms published by the Provider at https://www.airalo.com/legal/terms-of-use, together with its Acceptable Use Policy and Privacy Policy (the "Provider Terms").

1.4. By placing an eSIM order, the User confirms that they have read and accept the Provider Terms. The Provider Terms govern the eSIM service; this document governs Doverka's role as sales channel and the User's dealings with Doverka.

1.5. Nothing in this document limits the User's rights granted by the consumer-protection law of the Republic of Belarus.

2.1. An eSIM is a data plan downloaded and activated on the embedded SIM of a compatible device. Voice calls and SMS are not included unless expressly stated in the plan description.

2.2. Country/region, data volume, validity and price are shown before order confirmation and may change. The final amount to be charged is displayed before confirmation.

2.3. Device requirements. An unlocked, eSIM-capable device is required. The User should check device compatibility and the selected country before purchase.

2.4. Service quality. The service is delivered over third-party mobile networks. Coverage, speed and connection availability depend on those networks and are not guaranteed by Doverka or the Provider.

3.1. After payment the User receives the eSIM installation details (QR code or manual installation data).

3.2. Data roaming must be enabled on the eSIM line and the eSIM selected as the data line.

3.3. Plan validity runs according to the terms of the selected plan. On renewal the same package is purchased; data volume and validity are added together.

3.4. Remaining data and validity are shown in the app.

4.1. Where to apply. As the order was placed through Doverka, the User submits enquiries, complaints and refund requests to Doverka using the contacts in section 6. Doverka receives and reviews the request and escalates it to the Provider where necessary.

4.2. Before the eSIM installation details are provided, the User may cancel the order and receive a full refund.

4.3. An eSIM is a digital product. Once installation details are provided and/or the eSIM is activated, performance is deemed to have commenced, and no refund is made for a conforming eSIM on the ground of withdrawal from a service already received.

4.4. If the eSIM does not work or does not match its description (country, data volume, validity), the User may require remedy, replacement or a refund in accordance with the law of the Republic of Belarus and the Provider Terms.

4.5. Refunds are made by the original payment method within the period set by law.

4.6. Enquiries are handled within 15 calendar days of receipt unless the law sets a different period.

5.1. The User shall use the service lawfully and in good faith and comply with the Provider's Acceptable Use Policy. Prohibited in particular: unlawful use; resale or transfer of the eSIM to third parties for resale; use that places excessive load on the network or harms network operators or other users; spam; attempts at unauthorised access or circumvention of technical restrictions.

5.2. Breach may result in suspension or termination of the eSIM without refund.

6.1. User support is provided by Doverka: e-mail support@doverkasend.com, in-app chat in DoverkaSEND, phone +375 44 778-88-79.

6.2. Written correspondence: Doverka Fintech LLC, International str., h. 38, premise 11 (office 36), 220030, Minsk, Republic of Belarus.

7.1. Personal data is processed in accordance with the DoverkaSEND Privacy Policy and Law of the Republic of Belarus No. 99-Z of 07.05.2021 "On Personal Data Protection".

7.2. To place and fulfil an eSIM order, limited data (order identifier and, where required, e-mail address) is transferred to the Provider, including across borders. By placing an order the User consents to that transfer.

8.1. The law of the Republic of Belarus applies between the User and Doverka. Disputes are resolved as provided by the law of the Republic of Belarus.

8.2. The Provider Terms apply between the User and the Provider in respect of the eSIM service.

8.3. Doverka may amend this document; the current version is published on this page with the date of update.

Last updated: 03.09.2026